إعلان توظيف في شركة ايكويت لذوي الخبرة من حملة الدبلوم Diploma in any business

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    إعلان توظيف في شركة ايكويت لذوي الخبرة من حملة الدبلوم Diploma in any business
    فترة الإعلان من تاريخ 14.07.2015
    إلى تاريخ 06.08.2015

    [​IMG]



    EQUATE E-Recruiting

    External Publication of Job Posting


    Job Posting Title
    Customer Service Executive

    Start Date
    14.07.2015

    End Date
    06.08.2015

    Reference Code
    70002008-EXTWEB-01


    Company
    Established in 1995, EQUATE is an international joint venture betweenPetrochemical Industries Company (PIC), The Dow Chemical Company (Dow),Boubyan Petrochemical Company (BPC) and Qurain Petrochemical IndustriesCompany (QPIC). Commencing production in 1997, EQUATE is the singleoperator of a fully integrated world-scale manufacturing facilityproducing over 5 million tons annually of high-quality petrochemicalproducts which are marketed throughout the Middle East, Asia, Africa andEurope.

    Department
    Marketing-Styrene/Benzene

    Tasks
    1- Coordinate with Sales, Supply Chain and Finance functions to implement a comprehensive customer service program in order to understand customer perceptions, needs and wants and provide appropriate levels of service
    2- Experiance in handeling LC's.
    3- Work closely with Sales Executives to setup and track sales orders and to ensure quality and consistency of interactions with customers at regional level in accordance with EQUATE policies and objectives
    4- Responds to critical issues relating to customer complaints to ensure customer satisfaction.
    5- Review and verify data and documents of all trade transactions and update the system accordingly, while ensuring compliance with EQUATE policies and procedures, import regulations and banking rules and regulations
    6- Review customer documents and liaise with the bank to ensure that funds are transferred to EQUATE accounts when the shipment is delivered
    7- Follow up on sales order status in order to generate / maintain the Daily Sales Order Report
    8- Prepare relevant reports to provide Senior Customer Service Executive with timely information to monitor customer satisfaction, for effective decision making and planning for business growth
    9- Contribute to the identification of opportunities for continuous improvement of sales systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement

    Requirements
    - Diploma in any business related
    - Minimum 5 years of experience in customer service in shipping/logistics and
    documentation
     

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